This warranty includes all defects of design, components and manufacturing. Excluded from warranty are damages due to:
*Breaking the product seal (opening the casing) without proper approval
*Incorrect installation or commissioning
*Failure to observe the user manual, the installation guide, and the maintenance regulations
*Unauthorized modifications, changes, or attempted repairs
*Incorrect use or inappropriate operation
*Insufficient ventilation of the device
*Failure to observe the applicable safety regulations
*Force majeure (e.g., lightning, over voltage, storm, fire)
Please note customers have full responsibility to fill in warranty claim forms before they send faulty equipment back to INK PV. If customers don't fill in warranty claim form according to the following general warranty procedure, INK PV has no responsibility for any returned equipment from these customers and INK PV are entitled to refuse non-qualified claims.
Please read the below notes before filling in INK PV Warranty Claim Form.
The general warranty service procedure is:
a)Original customers (end user) can call our service hot line for general inquiry or equipment failure. Our qualified engineer will guide them try to fix it, or confirm the fault.
b)Installers attend end site. Installers can call our service hot line when inspecting & trouble shooting equipment on site. If possible, our qualified engineer will guide you try a quick fix on site. Installers have the right to replace it if problem doesn’t fix on site. However, if you had replaced equipment twice for the site, please contact INK PV for further assistance.Further care for original customer also can be made if required, book on phone or via email.
c)Customers (Here customers include installer, distributor, or even end user) fully complete INK PV Warranty Claim Form on site before they take off faulty equipment.And send this Warranty Claim Form to us by email. After confirming the fault, will send new one/new parts for services. Form with insufficient or incorrect faulty descriptions will cause rejection, and delay of replacement release.
d)Once the faulty equipment been replaced on site, the “Replacement Information” area on INK PV Warranty Claim Form is required to be filled in and return to INK PV.
e)Signature or seal stamp is required for a valid INK PV Warranty Claim Form can be accepted by INK PV.
f)Customers may be required to provide the equipment warranty card, original purchasing & installation invoice, or other related materials. This is also stated on the INK PV warranty card comes with product. INK PV may refuse to service, if customers failed to provide.
For warranty claim or technical support please contact our service center:
E-mail : email@example.com
Address: 3rd Floor, Block 3, area C,European Industrial Park, Chancheng District, Foshan, Guangdong, China
Mon – Fri: 9am To 6pm
Warranty Claim Form
Note: Signature or Seal stamp required. Please print, sign or stamp and then email to Ink PV.
InkPV shall have no obligation for unqualified applicable on such as incorrect information or missing necessary information.
Replacement Deliver Address
Date of Installation
End user email/phone
Replacement Information, and Warranty Claim Authorized signature: